Welcome to www.cloud9retail.com, the official online store for Cloud9Retail  in India, operated by Victorinox India Pvt. Ltd. By accessing this website, you agree to abide by the following Terms and Conditions. Please read them carefully before using the website or placing an order.

1. General

All products and information displayed on this website constitute an “invitation to offer.” Your placement of an order constitutes your “offer” to purchase, which is subject to acceptance by Snaphire It Services We reserve the right to accept or reject any offer in full or in part, at our sole discretion.

If you provide a valid email address, you will receive an order acknowledgment. Our acceptance of your offer is confirmed only upon dispatch of the product(s). No act or omission prior to shipment constitutes acceptance.

2. Eligibility to Use

Use of this website is permitted only to those who can form legally binding contracts under the Indian Contract Act, 1872. If you are under 18 years of age, you may use the site only under the supervision of a parent or guardian who agrees to these Terms.

Snaphire It Services reserves the right to deny access or terminate accounts if eligibility criteria are not met or if there is a breach of the Terms.

3. Territory

The website and its services are intended solely for users in India. Products will only be shipped within Indian territory. Users accessing the site from outside India are responsible for compliance with local laws.

4. Account and Registration Responsibilities

When registering on this website or placing an order, you agree to provide true, accurate, current, and complete information. You are solely responsible for safeguarding your account credentials and for all activities occurring under your account.

If you believe your account has been compromised, please notify us immediately. Snaphire It Services reserves the right to suspend or terminate accounts that are suspected of misuse or contain inaccurate data.

Pricing, Charges & Order Policies

Pricing Information

While www.cloud9retail.com, operated by Snaphire It Services, strives to provide accurate product and pricing details, pricing or typographical errors may occasionally occur. Prices are not confirmed until after an order is placed.

If a product is listed with incorrect pricing or product information due to an error, Snaphire It Services reserves the right, at its sole discretion, to refuse or cancel any such orders unless the item has already been dispatched. In such cases, we may contact you for confirmation or cancel the order and notify you accordingly.

If your order is accepted, your card will be charged, and a confirmation email will be sent. If the order is cancelled after payment processing, the charged amount will be reversed to your original mode of payment within 7–10 working days.

Please note, online prices may vary from retail store pricing due to geographic or promotional factors. Prices and availability are subject to change without notice.

Charges

Membership and browsing on www.cloud9retail.cm are free of cost. However, Snaphire It Services. reserves the right to modify its fee policy at any time. If new services are introduced or current ones updated, applicable fees (if any) will be posted on the site and shall take immediate effect unless stated otherwise.

All charges are quoted in Indian Rupees (INR). Customers are solely responsible for complying with applicable tax and payment laws in India.

Order Cancellation Policy

Cancellation by Snaphire It Services.

We reserve the right to cancel orders at our sole discretion. Common reasons include:

• Limited stock availability
• Pricing or product listing errors
• Fraud prevention or payment verification issues

If your order is cancelled and payment was made, the amount will be reversed to your original payment source. We will notify you in such cases via email or phone.

Cancellation by Customer

If you wish to cancel an order, please contact us immediately. Cancellations can only be processed if the order has not been shipped. If eligible, a full refund will be issued within 7–10 business days via the same payment mode used during the transaction.

Once dispatched, orders cannot be cancelled. Snaphire It Services reserves the right to decide the cancellation status of any order.

In case of a damaged or defective product received, please email: snaphireitservices@gmail.com within 7 days of delivery. After verification, we may authorize a return and arrange for a replacement or refund.

Shipping & Delivery

We ship across India. Some product or PIN code restrictions may apply. Orders are typically shipped within 5–7 working days, and most are delivered within 7–10 working days depending on the delivery location.

Shipping partners include trusted logistics providers to ensure your order arrives securely and promptly. Products are shipped either by air or ground based on size and weight.

Delivery Charges

We offer free shipping for orders above ₹1999. For orders below this amount, delivery charges apply as follows:

Orders above ₹2,000/-: Free shipping
Orders ₹2,000/- or below: A flat shipping fee of ₹100 applies (non-refundable).

Delivery Timeframe

Most products are delivered within 5–7 working days. In some cases, delivery may take up to 10 days depending on item type and delivery location.

We are committed to dispatching your order at the earliest possible time.

Order Tracking

Note: Online tracking typically activates 24–48 hours post-dispatch. To track your order: Please check My Account > Orders

THIRD-PARTY PRODUCTS

In addition to the other terms and conditions outlined on this website, the following additional terms apply to purchases of products not manufactured or directly sold by Snaphire It Services, but by independent third-party vendors through www.cloud9retail.com.
You acknowledge and agree that:

• Certain products listed on www.cloud9retail.com may be sold by third-party sellers (“Vendors”).
• Snaphire It Services is not responsible for any act, omission, or failure to perform by these Vendors.
• We do not guarantee the performance, reliability, quality, or delivery of goods or services sold by Vendors.
• We do not guarantee the performance, reliability, quality, or delivery of goods or services sold by Vendors.
• You release and indemnify Snaphire It Services, its officers, and affiliates from any claims, losses, liabilities, or damages arising from third-party actions, including non-performance or misrepresentation.

Please exercise due diligence and use sound judgment when transacting with third-party sellers. Be aware of risks such as misrepresentation, underage users, or international Vendors operating under false pretenses.

All other terms of the User Agreement apply equally to such third-party transactions.

CREDIT CARD DETAILS

By submitting credit card details on www.cloud9retail.com, you:

• Confirm that the card belongs to you and is being used lawfully.
• Agree to provide accurate and current information when prompted.
• Acknowledge that Snaphire It Services. will not be liable for any credit card fraud.
• Understand that your information may only be shared for legal purposes such as fraud investigation or regulatory compliance.

Any fraudulent use of a card is your responsibility, and you will be held liable until proven otherwise.

FRAUDULENT / DECLINED TRANSACTIONS

Snaphire It Services reserves the right to:

• Recover the value of goods, legal fees, and collection charges from individuals engaging in fraudulent transactions.
• Initiate legal proceedings against those who misuse the website or violate the terms of service.

ELECTRONIC COMMUNICATION

By using www.cloud9retail.com or communicating via email, you consent to receive communications from us electronically. This includes order confirmations, notices, and legally required disclosures. Such communications fulfill any legal requirement for written correspondence.

CUSTOMER COMMITMENTS – YOU AGREE AND CONFIRM:

• If an incorrect delivery address or contact information is provided by you, any redelivery cost will be borne by you.
• You will use the website and its services lawfully and comply with all applicable regulations.
• You will provide true, accurate, and complete information at all times. If the information is found to be false or misleading, Snaphire It Services reserves the right to suspend or cancel your registration without prior notice.
• You access and transact on the website at your own risk, exercising prudent judgment.
• The delivery address provided by you is accurate and accessible for shipment.
• Before placing any order, you will read the product description and agree to the sale terms outlined therein.
• In the event of a return, refunds will be processed within 7–10 working days after the returned product is received and verified by our team.

PROHIBITED USES OF THE SITE

You agree not to use cloud9retail.com for any of the following purposes:

• Posting, distributing, or disseminating any unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Transmitting content that may incite criminal conduct, give rise to civil liability, or violate any applicable law or code of conduct.
• Attempting to gain unauthorized access to other computer systems or networks connected to the Site.
• Interfering with or disrupting other users’ experience or access to the Site.
• Engaging in activities that breach any local, national, or international laws or regulations.
• Uploading, storing, or distributing copyrighted material without the express permission of the rightful owner.

PRODUCT COLORS

We strive to display product colors on the website as accurately as possible. However, the colors you see may vary depending on your device or monitor settings. Therefore, Snaphire It Services. does not guarantee that your screen’s display of any color will precisely match the product.

 

MODIFICATION OF TERMS & CONDITIONS

Snaphire It Services. reserves the right to modify or update these Terms & Conditions at any time without prior notice. The latest version of the User Agreement will always be available on www.cloud9retail.com

Continued use of the website after such changes implies your acceptance of the modified terms. If you disagree with any of the modifications, you should discontinue using the Site immediately.

GOVERNING LAW AND JURISDICTION

This User Agreement shall be governed and construed in accordance with the laws of India. All legal proceedings shall fall under the exclusive jurisdiction of the courts in Indore.

Any disputes arising out of or in connection with this agreement shall be referred to a sole arbitrator appointed by Snaphire It Services., in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted in Indore, and the decision shall be final and binding on all parties.

REVIEWS, FEEDBACK, AND SUBMISSIONS

All feedback, suggestions, comments, ideas, and other submissions (“Comments”) submitted to www.cloud9retail.com shall become the exclusive property of  Snaphire It Services. You assign all rights, titles, and interests in any intellectual property associated with these Comments to the company without compensation or further obligation.

• Grant us the right to use, reproduce, publish, display, adapt, or distribute the content in any manner we deem appropriate.
• Confirm that your Comments do not infringe on any third-party rights (e.g., copyright, trademark, privacy, or proprietary rights).
• Agree that your submissions will not contain offensive, unlawful, or harmful content.
• Agree to indemnify Snaphire It Services. and its affiliates from any claims arising from the Comments you submit.

We reserve the right, but not the obligation, to monitor, edit, or remove any Comments at our sole discretion.

UNAUTHORIZED USE

• Use bots, crawlers, spiders, or other automated tools to extract data or content from the Site.
• Reproduce, store, distribute, or otherwise exploit content from the Site using automated or manual means without express permission.
• Attempt to gain unauthorized access to the Site, disrupt the Site’s operations, or exceed your access privileges.

Violations of the above may result in immediate suspension or termination of access, and legal action may be pursued.

COPYRIGHT & TRADEMARK

All intellectual property rights in the text, images, programs, processes, technology, content, and other materials displayed on www.cloud9retail.com are expressly reserved by Snaphire It Services. or its suppliers and licensors. Access to this Site does not grant any license to use any intellectual property owned by Victorinox India Pvt. Ltd. or any third party.

OBJECTIONABLE MATERIAL

You acknowledge that while using the Site or its services, you may encounter content that may be considered offensive, indecent, or objectionable by some users. You agree to use the Site at your own discretion and risk. To the fullest extent permitted by law, Snaphire It Services. disclaims any liability for content that you may find objectionable.

INDEMNITY

You agree to indemnify, defend, and hold harmless Snaphire It Services., its affiliates, officers, directors, employees, agents, successors, and assigns from any claim, demand, loss, liability, or expense (including legal fees) arising out of your use of the Site, your breach of these Terms, or your violation of any law or the rights of any third party.

TERMINATION

This User Agreement is effective until terminated by either you or Snaphire It Services. You may terminate the Agreement by ceasing to use the Site. We reserve the right to terminate your access without notice if, in our sole discretion, you fail to comply with any provision of this Agreement.

LIMITATION OF LIABILITY & DISCLAIMERS

The Site is provided “as is” without warranties of any kind, either express or implied. While we strive to ensure accurate and up-to-date information, Snaphire It Services. makes no warranties regarding the reliability, accuracy, or completeness of any content or functionality.

To the maximum extent permitted under applicable law, Snaphire It Services. and its suppliers shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, loss of profits, data, or goodwill) arising from your use of, or inability to use, the Site.

The total liability of  Snaphire It Services. in any case shall be limited to the value of the product ordered by you.

We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Site Security

You are strictly prohibited from violating or attempting to violate the security of the Site, including:

• Unauthorized access to systems or data not intended for you;
• Attempting to probe, scan, or test the vulnerability of the Site;
• Interfering with service to any user, host, or network;
• Using devices or software to interfere with the Site’s proper functioning;
• Sending unsolicited communications for commercial purposes (spam).

Violations may result in civil and/or criminal liability. Snaphire It Services. reserves the right to investigate and cooperate with law enforcement authorities in prosecuting such violations.

You agree not to use automated systems (e.g., robots, spiders) to access the Site, except standard search engine tools.

Entire Agreement

These Terms of Use constitute the complete and exclusive agreement between you and Snaphire It Services. regarding your use of www.cloud9retail.com, superseding any prior agreements or communications.

If any part of these Terms is found to be invalid or unenforceable under applicable law, the remaining portions shall remain in full force and effect. Failure by Snaphire It Services. to act upon any breach by you shall not constitute a waiver of its rights regarding any subsequent or similar breach.